Terms and Conditions

Please read these Terms and Conditions so that you can be sure of all your rights as an gibbins.co.uk customer, wherever you live in the world.


Goods are despatched as quickly as possible, once we have received cleared funds. If you are paying by cheque, please allow time for your cheque to arrive by post, and for your bank to clear your cheque. If you choose to pay by cheque, please make them payable to Gibbins. If for any reason we are unable to despatch your order promptly, we will notify you by e-mail, and you will be entitled to a full refund on any item or items that we are unable to despatch. Please note that refunds are made by the same method of payment that you used to pay us: credit card payments will be reimbursed to your credit card; payments by cheque, postal order or money order will be refunded by cheque.


Your delivery charge is per parcel. If when your order is processed, it exceeds the parcel limit, you will be notified before despatching your goods so we may come to an arrangement to help better meet your requirements.


Whilst gibbins.co.uk offers a range of products in a variety of different categories, and whilst our staff will, if contacted by you by e-mail, telephone or fax, offer you the best advice that they are able to in respect of your enquiry, gibbins.co.uk cannot accept liability or responsibility for the success or otherwise of any particular product in any particular application. All second hand goods shown on our website are accurately described, please contact our staff if more information is required.


Neither gibbins.co.uk nor its servants, agents or suppliers can accept any liability for loss or damage, consequential or otherwise, however caused, arising out of the use of any products sold or in respect of any particular application.


Carriers must be informed of breakages or shortages at the time of delivery. Please provide us with confirmation of these breakages or shortages within 5 days of the delivery either by telephone, post, fax or email. If special delivery instructions ask for goods to be left without signature, this is done at the customers own risk and Gibbins are not liable for loss or damage to goods.


gibbins.co.uk will provide a full refund if goods delivered are different to those ordered, and are not required, or if the carrier fails to deliver the goods due to their own failings or loss of the shipment, or if goods have been damaged in transit. If incorrect or damaged goods are delivered, we will ask for them to be returned, at our expense, prior to the refund being issued. All refunds will be provided as soon as possible, and at the latest within 30 days of the agreement to refund. Refunds will not be issued for goods that have been used prior to their return.


We will accept returns and give full refunds where the product has not been used or damaged, except on made to measure / order items. In the case of made to measure / order items, a 10% restocking fee will apply. In all cases of returns that are not the result of Gibbins’, carriage will be at your expense.


Goods are sold inclusive of UK VAT @ 20% where applicable. The amount of VAT included in your goods and delivery charge will be shown on your Order Acknowledgement/Invoice. If you have an EU VAT No., please e-mail us with it at the same time as your order and we will refund the VAT charged.


If goods are being purchased from outside the EU, any duty payable on the goods on entry into your country is the responsibility of you, the customer.


We guarantee that we do not pass on any information given to us by our customers to other organisations. We are required by the UK Data Protection Acts of 1984 and 1998 to follow tight security procedures in the storage and disclosure of information provided to us by our customers. The personal details that you do supply are for the sole purpose of fulfilling your order efficiently and to allow us to offer you an enjoyable service that matches your needs. Your name and e-mail address will be added to our E-Mail list if , in the course of registering an account with gibbins.co.uk, you do not uncheck the box at the bottom of the form. This E-mail list will be used from time to time to advise you of Special Offers, New Products, events etc. You are free to unsubscribe from this list at any time, either by contacting us, or by going to 'Edit Your Account'


All gibbins.co.uk transactions take place in a safe 'firewalled' environment provided by Worldpay, using the latest security technology. We do not store any credit card or personal details on line.


Prices of all products are subject to change without notice. The price payable by you is the price listed on gibbins.co.uk at the time you place your order. Special requirements may incur extra charges, which we will notify you of before processing your order.


All website design, text, graphics and the selection and arrangement thereof, and all software Copyright 2008 gibbins.co.uk, ALL RIGHTS RESERVED. Permission is granted to copy electronically and to print in hard copy sections of this website for the sole purpose of placing an order with gibbins.co.uk or using this website as a shopping vehicle. Any other use of materials on the web site, including reproduction for purposes other than the above-noted, modification, distribution or replication, without prior written consent of gibbins.co.uk is strictly prohibited.


All purchases made on this site are governed by UK law.


These terms and conditions do not affect UK consumers' statutory rights.


Errors and omissions excepted.